SHIPPING AND RETURNS
FREE Domestic Shipping
www.firesignbrand.com offers free shipping on all full price (domestic) orders placed on our website and subject to 150.00 USD minimum subtotal.
Just because shipping is free, doesn't mean it should take a long time. www.firesignbrand.com understands that getting your items quickly is important to you, so we make every effort to process your order as quickly as possible. We are a small operation so your patients is appreciated. Note: special orders and/or custom products are subject to material procurement and production lead times.
FREE 30 Day Domestic Returns
If you are not 100% satisfied with your product at the time of purchase, you can return your product for a full refund within 30 days of purchase (Returns must be unused, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, e-mail us at click here, or you can download our return form here: warranty_returns_repairs.
If you do not have access to a printer please enclose the following information:
•Order Number (if applicable)
•Phone number at which you can be reached during the day.
•A brief description of the problem and how it occurred, or if for an exchange, please let us know why.
We strongly encourage you to use a shipping method that provides delivery confirmation and/or tracking. Firesign Brand is not responsible for items lost in transit.
With Firesign Brand’s 30-day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in ALL of the original packaging, and make sure that the merchandise is in the same condition that you received it.
• Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.
• After the 30 day lapse, you still may return but free shipping will not longer be honored.
Please note to use our pre-paid labels, shipments must be sent from the United States.
Returns / Repairs can be sent (clean and dry) to;
Nautilus Brands, Inc.
DBA; Firesign Brand | Drift Dry USA
5527 District Blvd
Vernon CA, 90058
Warranty returns or repairs for customers outside the U.S. need to work with the original store location. Firesign Brand must pre-approve any international or outside the U.S. returns/repairs prior to shipment. Cost of shipping (both directions) is the responsibility of the customer. Please contact Customer Service at firstname.lastname@example.org.
We strongly encourage you to use a shipping method that provides delivery confirmation and/or tracking.